Terms of Service

1. Agreement to Terms

By accessing this website, submitting a booking request, or using any of our services, you agree to be bound by these Terms of Service and all applicable laws. If you do not agree with any part of these terms, you must not use our website or services.

2. Services We Provide

Platinum Detailing provides mobile auto detailing services in and around Queen Creek, Arizona. All packages, prices, and service descriptions shown on our website are subject to change without notice. We reserve the right to refuse service for any reason, including unsafe conditions, extreme vehicle contamination, or inaccurate information provided at booking.

3. Booking & Payment

A booking is not considered confirmed until we receive your payment or valid payment confirmation through the method you selected (Zelle, Cash App, Venmo, or PayPal). All prices are in U.S. dollars and are due before or at the time of service unless otherwise agreed in writing. Additional charges may apply for excessive pet hair, biohazard cleanup, travel outside our standard service area, or vehicles larger than described.

4. Cancellation & Rescheduling

You may cancel or reschedule free of charge with at least 12 hours notice. Cancellations or no-shows with less than 12 hours notice may be charged the full service amount. We reserve the right to cancel or reschedule appointments due to unsafe weather, equipment failure, or other circumstances beyond our control.

5. Vehicle Condition & Customer Responsibilities

You must remove all personal items, valuables, money, electronics, and fragile objects from your vehicle before the appointment. You must disclose any existing damage, leaks, peeling surfaces, aftermarket materials, alarms, or sensitive areas before service begins. We are not responsible for any items left inside the vehicle.

6. Assumption of Risk

You understand and agree that auto detailing involves the use of water, cleaning chemicals, steam, brushes, polishers, and other tools. You voluntarily assume all risks associated with the service, including but not limited to minor cosmetic changes, temporary water spotting, or the discovery of pre-existing defects once dirt and grime are removed.

7. Disclaimer of Warranties

Our services are provided "as is" and "as available" without any warranty of any kind, either express or implied. We do not guarantee that any stain, odor, scratch, swirl mark, or defect will be fully removed. Results depend on the condition of the vehicle, the age of surfaces, and other factors outside our control.

8. Limitation of Liability

To the maximum extent permitted by law, Platinum Detailing, its owner, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or loss of use. Our total liability for any claim arising from our services is strictly limited to the amount you paid for the specific service in question.

We are not liable for pre-existing damage, loose trim, peeling paint, cracked glass, worn leather, aftermarket wraps, decals, electrical issues, or any damage that becomes visible during or after the cleaning process.

9. Release of Claims

By booking our services, you release Platinum Detailing from any and all claims, demands, or causes of action arising out of or relating to the services performed, except for claims based solely on our gross negligence or willful misconduct. This release includes claims related to property damage, personal injury, emotional distress, or dissatisfaction with results.

10. Indemnification

You agree to indemnify, defend, and hold harmless Platinum Detailing and its owner from any claim, liability, loss, damage, or expense (including reasonable attorneys' fees) arising out of your use of our website or services, your violation of these terms, or your failure to disclose important vehicle information.

11. No Guarantee of Specific Results

Every vehicle is different. We cannot guarantee the complete removal of every stain, odor, scratch, water spot, or imperfection. We will use professional-grade products and techniques, but the final result depends on the vehicle's age, condition, and history.

12. Satisfaction Guarantee

If you are not satisfied, you must contact us within 24 hours of service completion. We will make reasonable efforts to address your concern, which may include a re-clean of the specific area. This does not entitle you to a full refund unless we determine, in our sole discretion, that a refund is warranted.

13. Service Area & Travel Fees

Mobile service is available in Queen Creek, Arizona and nearby East Valley areas. Appointments outside our standard service radius may require an additional travel fee, which will be disclosed before confirmation.

14. Third-Party Payment Processors

Payments made through Zelle, Cash App, Venmo, or PayPal are processed by those third-party platforms. We are not responsible for their fees, errors, outages, security breaches, or disputes. Sending a payment does not guarantee appointment confirmation until we verify receipt.

15. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Platinum Detailing and is protected by copyright and trademark laws. You may not copy, reproduce, distribute, or create derivative works without our written permission.

16. Prohibited Uses

You may not use this website for any unlawful purpose, to transmit harmful code, to interfere with our systems, or to submit false or misleading information. We reserve the right to block access and report illegal activity.

17. Age Requirement

By using this website or booking a service, you represent that you are at least 18 years old and legally able to enter into a contract. Minors may not book services without a parent or guardian's involvement.

18. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, equipment failure, illness, traffic, or acts of government.

19. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles. Any dispute arising from these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be resolved in the state or federal courts located in Maricopa County, Arizona.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

21. Changes to These Terms

We may update these Terms at any time without prior notice. The latest version will always be posted on this page with an updated "Last updated" date. Continuing to use our website or services after changes means you accept the updated terms.

22. Entire Agreement

These Terms, together with any written agreement or booking confirmation, constitute the entire agreement between you and Platinum Detailing regarding the subject matter hereof and supersede all prior agreements or understandings.

23. Contact Us

Questions about these Terms? Contact us or call 831-788-3222.